Privacy Policy

This Privacy Policy explains how Harmont Intelligence LLC ("Harmont", "we", "us"), a Texas, USA limited liability company, collects, uses, and shares information.

1. Scope — who this applies to and what we build

Harmont's flagship product is Pricing Beacon, an operational pricing intelligence system for multinational organizations. Harmont also operates Carmel Go, a courier-dispatch and AI agent platform, and uses an in-house AI assistant ("Guta") to help answer calls and chats on harmont.io itself. This policy covers:

• Visitors to harmont.io, including prospects evaluating Pricing Beacon.
• Pricing Beacon customers — the organizations we serve, and the employees of those organizations who use the system.
• Carmel Go has its own privacy policy at carmel-go.com/privacy, covering its couriers, riders, and end customers in detail. This document only covers what applies at the Harmont Intelligence LLC level — see Section 6 below.

2. Pricing Beacon — information we collect and how it's handled

Pricing Beacon is deployed as a dedicated instance per organization — your data lives in its own database, on its own infrastructure, and is never shared with any other tenant or customer. We collect:

• User accounts — name, email, and role, for employees of the customer organization who log in to the system.
• Pricing and product data — the competitor pricing, product, and market data your organization enters or imports. This is business data, not personal data about your organization's own end consumers, in almost all cases.
• Audit logs — every price entry, structural change, and period closure is logged permanently, along with the user who made it, so the process stays auditable.

Data is retained for the duration of the customer relationship and deleted or exported on request at offboarding, per the commercial agreement in place. A Data Processing Addendum (DPA) is available on request for enterprise customers with their own compliance review process.

3. harmont.io — contact form and Guta

Separately from Pricing Beacon customer data:

• Contact form submissions — name, email, and message content submitted via harmont.io.
• Talking to Guta — if you call, chat, or message our own AI assistant directly on harmont.io (by phone, web chat, or Telegram), we process the audio or text of that conversation, and a transcript, to generate a response — see Section 5 for which AI vendors are involved. This is not used to train models, ours or theirs, and is not sold.
• Usage and diagnostic information — logs necessary for operating, debugging, and securing the service.

4. How we use information

• To operate Pricing Beacon for our customers.
• To answer inquiries and communicate with prospects and customers.
• To maintain platform security and reliability.
• To comply with legal obligations.

5. Service providers

Provider	Purpose
Google Cloud / Firebase	Hosting, database, infrastructure (dedicated per Pricing Beacon customer where applicable)
Google Gemini / Vertex AI	Language model, text-to-speech, and speech-to-speech for Guta
Deepgram	Speech-to-text (select Guta deployments)
Twilio	Phone numbers, SMS, voice transport
Cloudflare	Website hosting, DNS, email routing

6. Carmel Go

Carmel Go is a Harmont Intelligence LLC product with its own website, its own AI dispatch agent, and its own Privacy Policy and Terms of Service, which govern how it collects and processes courier, rider, and end-customer data. At the Harmont Intelligence LLC level, note only that Carmel Go may use some of the same infrastructure providers and Twilio numbers referenced in Section 5, and that text messages it sends are covered by the SMS section below.

7. SMS & messaging

If you receive a text message from a Harmont-operated number (whether from Guta or from Carmel Go), you were given the opportunity to opt in — either verbally (e.g. during a phone call) or through a web form — before receiving messages. Message frequency is limited to messages related to your specific inquiry, order, or appointment. Message and data rates may apply, depending on your mobile plan. Reply HELP for help, or STOP at any time to opt out.

No mobile phone number or text messaging opt-in data is shared with third parties or affiliates for their own marketing or promotional purposes. This information is used only to deliver the messages described above.

You can also sign up for or manage text/email updates directly at harmont.io/sms-consent.

8. Data retention

Information is retained only as long as necessary for the business, operational, or legal purpose it was collected for, then deleted or anonymized.

9. Security & AI systems

Details on how we secure your data and how our AI systems are used responsibly are covered in two dedicated pages: Security and AI Usage Policy.

10. Your rights

You may request access to, correction of, or deletion of your personal information by contacting privacy@harmont.io. If your interaction was with Carmel Go, contact them directly per their own Privacy Policy, since they control that customer relationship.

11. Changes to this policy

We may update this policy from time to time. Material changes will be reflected here with an updated "Last updated" date.

12. Contact

Questions about this policy? Email us at privacy@harmont.io.